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June 05, 2008

Before you send that email, just think for a second...

We all send them every day, but do you think about what you are doing before you press send? Believe it or not Seth Godin - who can only be described as one of todays thought marketing Guru's - has created a very interesting checklist of 34 (yes 34!) things you should consider once you have written the email AND before you send it. I guarantee this will get you thinking!! They are:

  1. Really? They've written back? (if no, reconsider email).
  2. If it is a cold-call email, and you're sure it's welcome, and you're sure it's not spam, then don't apologize. If you need to apologize, then yes, it's spam, and you'll get the brand-hurt you deserve.
  3. Am I angry? (If so, save as draft and come back to the note in one hour).
  4. Could I do this note better with a phone call?
  5. Am I blind-ccing my boss? If so, what will happen if the recipient finds out?
  6. Is there anything in this email I don't want the attorney general, the media or my boss seeing? (If so, hit delete).
  7. Is any portion of the email in all caps? (If so, consider changing it.)
  8. Is it in black type at a normal size?
  9. Do I have my contact info at the bottom? (If not, consider adding it).
  10. Have I included the line, "Please save the planet. Don't print this email"? (If so, please delete the line and consider a job as a forest ranger or flight attendant).
  11. Could this email be shorter?
  12. Is there anyone copied on this email who could be left off the list?
  13. Have I attached any files that are very big? (If so, google something like 'send big files' and consider your options.)
  14. Have I attached any files that would work better in PDF format?
  15. Are there any :-) or other emoticons involved? (If so, reconsider).
  16. Am I forwarding someone else's mail? (If so, will they be happy when they find out?)
  17. Am I forwarding something about religion (mine or someone else's)? (If so, delete).
  18. Am I forwarding something about a virus or worldwide charity effort or other potential hoax? (If so, visit snopes and check to see if it's 'actually true).
  19. Did I hit 'reply all'? If so, am I glad I did? Does every person on the list need to see it?
  20. Am I quoting back the original text in a helpful way? (Sending an email that says, in its entirety, "yes," is not helpful).
  21. If this email is to someone like Seth, did I check to make sure I know the difference between its and it's? Just wondering.
  22. If this is a press release, am I really sure that the recipient is going to be delighted to get it? Or am I taking advantage of the asymmetrical nature of email--free to send, expensive investment of time to read or delete?
  23. Are there any little animated creatures in the footer of this email? Adorable kittens? Endangered species of any kind?
  24. If I had to pay 42 cents to send this email, would I?

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